Prompt writing that gets reliable results
What Anthropic and OpenAI's guides agree on: clear instructions, context, examples and structure, plus a before-and-after prompt and a simple way to test it.
How large language models work, in plain English
Tokens, training and next-token prediction explained without maths, plus the limits that follow and how to use AI chat tools with sensible caution.
Evaluating AI outputs: building a small test set and scoring rubric
How to judge AI output with numbers instead of gut feel: clear success criteria, a test set of 30 to 100 real cases, a…
The EU AI Act and UK approach in brief: what businesses need to know
General information as at October 2026 on who the EU AI Act covers, its risk levels and revised dates after the 2026 omnibus, and…
Choosing an AI tool for a small business: questions to ask about data, cost and fit
The questions to ask about data use, security, full cost and fit before you commit to an AI tool, with a two-week trial plan…
Automating workflows with AI: where it saves time and where it creates risk
Which business processes suit AI automation, where the risks sit, and how human review and a simple audit trail keep automated work safe and…
AI image and video tools for marketing: copyright, disclosure and brand risk
General information on UK copyright, ASA advertising rules, EU deepfake disclosure and brand risk when using AI images and video in marketing, as of…
Hallucinations: why AI makes things up and how to check its work
Why AI tools state false things with confidence, how to reduce it with better prompts, and a six-step routine for checking AI output before…
AI and data protection in the UK: what UK GDPR and the ICO say about using AI tools
General information on using AI tools with personal data in the UK: controller roles, DPIAs, transparency, accuracy and the 2026 automated decision-making changes.
AI for customer support: chatbots, triage and handover to humans
How small support teams can use AI for self-service, triage and draft replies, keep a bot grounded in your own policy, and hand over…
