Lean operations: process mapping, the eight wastes and continuous improvement
How to map a process, spot the eight wastes with TIMWOODS, and improve it in small tested steps using kaizen and the PDCA cycle.
Agile, Scrum and Kanban for teams that do not write software
How marketing, operations and other non-software teams can use the Agile Manifesto, Scrum and Kanban, and when a sequential plan is still the better…
Project management basics: scope, schedule, budget and the critical path
The core project tools in plain English: the triple constraint, work breakdown structure, critical path, Gantt charts, budgets and the risk register.
Onboarding new starters: the first 90 days
A practical plan for a new starter's first 90 days: preboarding, day one, a 30-60-90 plan, a buddy system and the review, using Acas…
Hiring well: structured interviews and scorecards
How to hire more fairly and accurately with job analysis, structured interview questions, anchored scorecards and work samples, plus the UK legal basics.
Performance reviews that are fair and useful
How to run performance reviews people trust: agreed objectives, feedback through the year, evidence, awareness of rating bias and calibration, with UK guidance.
Giving feedback people can use: the SBI model and Radical Candor
How to give feedback people can act on, using CCL's Situation-Behaviour-Impact model and Kim Scott's Radical Candor, including feedback to your own manager.
Running meetings that are worth the time
A practical guide to meetings with a clear purpose, a question-based agenda, set roles, timeboxes, written pre-reads and a short record of decisions and…
Goals that work: OKRs, KPIs and SMART goals compared
How OKRs, KPIs and SMART goals differ, where each came from, how they fit together, and the mistakes that make goal-setting fail.
Delegation: levels of delegation and how to hand over work well
Seven levels of delegation from tell to full authority, a briefing template for handing over work, and how to follow up without taking it…
