Rolls-Royce: selling hours of flying instead of engines, and what that meant when the planes stopped
Rolls-Royce sold engines by the flying hour. When 2020 flying fell to 43% it lost £2bn; repricing and durability work then lifted civil margins…
Nespresso: how Nestlé kept a premium coffee business growing after its patents ran out
Nespresso built a closed capsule system sold through its own club and shops, then met the 2012 patent expiry with lawsuits, French commitments and…
Epic Games: how a free game paid for a fight with Apple and Google
Fortnite's free battle royale earned Epic $5.8bn in 2018 alone, money that funded an 88/12 PC store and lawsuits that cut Apple's and Google's…
Costco: low markups funded by membership fees
Costco earned $5.32 billion from membership fees in fiscal 2025, about half its operating income, which let it hold gross margin to 11.12% of…
Zara: how a supply chain kept close to home made fast fashion fast
Zara kept much of its production near Spain and committed only about 15% of stock in advance, which helped Inditex reach €38.63 billion of…
IKEA: flat-pack furniture and the customer as assembler
IKEA moved assembly to the customer through flat-pack furniture in the 1950s, and by 2024 sold EUR 45.1 billion of goods while spending EUR…
Southwest Airlines: a low cost model built on fast turns
Southwest Airlines turned a 1972 cash crisis into a ten-minute gate turn and 47 profitable years, then dropped open seating and free bags after…
Spotify: how a free, ad-funded tier fed a paying audience
Spotify let anyone listen for free with ads, and by 2017 that tier had supplied more than 60 per cent of its new paying…
Dollar Shave Club: a $4,500 video and a $1bn sale
Dollar Shave Club made a razor-subscription start-up from a $4,500 launch video, took share from Gillette, and was bought by Unilever in 2016 for…
Amazon: Prime, a $79 yearly fee for unlimited two-day delivery
In 2005 Amazon launched Prime at $79 a year for unlimited two-day shipping, despite doubts it could pay; by 2021 Bezos claimed 200 million…
